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Soft 'n' Web

From an AI idea to a live platform

Helps businesses understand their brand, create content and creative assets, and publish to social channels. Built from scratch.

What we did

AI Product Development
SaaS Development
Platform Engineering
Workflow Automation
AI marketing platform hero screen
Project Overview

We turned an AI marketing idea
into a production-ready platform built around real workflows.

The client came to us with an idea: use AI to help businesses understand their brand, create marketing content, generate creative assets, and publish across social channels.

The challenge was bigger than building an AI content generator. The platform needed persistent brand intelligence, multiple AI workflows, asynchronous image and video generation, social publishing, subscriptions, credits, teams, administration, and integrations — all working together as one SaaS product.

We built the platform from the ground up, turning an AI concept into a production application designed for real users, real usage, and real operating costs.

Services

AI Product Development
SaaS Development
Platform Engineering
Workflow Automation

Industries

Marketing Technology
SaaS

Highlight

Idea to launch in 6 months

Technologies

Product architecture
SaaS development
Workflow design
+26 more
The Challenge

An AI demo is easy.
A marketing platform is not.

The client needed more than a model that could generate a caption. The product had to understand each business, preserve its brand context, coordinate several AI workflows, manage expensive generation jobs, connect to external platforms, and support the commercial infrastructure behind a SaaS business.

01

AI needed business context

Generic prompts produced generic results. The platform needed to understand a company's mission, audience, positioning, tone, visual identity, colors, typography, competitors, and marketing goals — and make that information available across future workflows.

02

AI generation could not block the product

Images and videos can take significantly longer to generate than normal API requests. Users needed to be able to continue working while those jobs ran in the background.

03

Different jobs needed different AI capabilities

Content generation, strategic reasoning, image generation, and video generation have different requirements. The platform needed an architecture that could use multiple AI providers rather than forcing every workload through one model.

04

AI had to operate inside a real SaaS

Authentication, teams, permissions, subscriptions, credits, payments, usage tracking, administration, analytics, and integrations were all part of the product. AI was one capability inside a much larger system.

05

Every generation has an operating cost

Generating content and creative assets indiscriminately can quickly become expensive. The product needed to make AI usage measurable and controllable, while giving customers a clear credit-based model.

Product foundation

  • SaaS architecture
  • Frontend
  • Backend
  • Authentication
  • Core user workflows

AI & brand intelligence

  • Brand profiling
  • AI assistants
  • Content generation
  • Strategy
  • Image generation
  • Video generation

Platform engineering

  • Database
  • Teams
  • Permissions
  • Credits
  • Subscriptions
  • Administration
  • Analytics

Automation

  • Background jobs
  • Scheduled publishing
  • Email workflows
  • Credit processing
  • Token refresh

Integrations

  • Social platforms
  • Payment providers
  • AI providers
  • Advertising
  • Analytics
How We Worked

We built the workflow first,
then placed AI where it created the most value.

Rather than creating one large AI assistant responsible for everything, we separated the product into distinct jobs and built the platform around those jobs.

01

Build the foundation

We established the application architecture, backend, database, authentication, environments, and infrastructure needed to support the product.

02

Give the platform brand context

Business information was transformed into structured, reusable brand data instead of being treated as temporary prompt context.

03

Separate AI responsibilities

Specialized assistants were created for different marketing tasks so each workflow could use the context and model capabilities it actually needed.

04

Design for external failure

AI providers, social platforms, payment systems, and other APIs can fail. The platform therefore needed validation, retries, fallback strategies, token handling, and clear failure states rather than assuming every external request would succeed.

The Solution

One marketing platform,
with AI woven through the workflow.

We built a SaaS platform where businesses can establish their brand once and use that context throughout the marketing lifecycle. AI generates within the context of the business — not in isolation.

01

Brand intelligence

The platform creates a structured brand profile covering mission and values, brand voice, target audience, competitive positioning, colors, typography, and visual identity. Corrections users make become part of the persistent brand context used by future workflows.

02

Specialized AI assistants

Instead of relying on one large assistant, the platform separates AI responsibilities across marketing tasks — brand values, color palettes, font combinations, competitor research, strategy, captions, headlines, hashtags, and advertising copy — using different AI providers per workload.

03

Background generation

Image and video generation are designed as background jobs: request, validate, create job, process asynchronously, track status, deliver asset. Users can continue using the platform while generation is in progress.

04

Social publishing

The platform connects the content workflow to social publishing, handling authentication, tokens, media requirements, captions, scheduling, and publishing workflows, with scheduled publishing running through background processing.

Screenshot of the AI marketing platform's content workflow
Inside The Product

Four workflows that turn
AI output into usable marketing.

The platform brings together the core surfaces required to move from brand context to published content.

Brand workspace

A persistent place for businesses to establish and manage the information that defines their brand.

Brand profilePersistent context

Content planning

A workspace for generating marketing ideas and content based on the business and its goals.

AI assistantsStrategy

Content editor

A review and editing surface where AI-generated content can be refined before publishing.

ReviewRefine

Media generation

A dedicated workflow for generating images and videos when a user needs a finished creative asset.

Image generationVideo generation
What We Shipped

A complete SaaS platform
around the AI.

The result was not a collection of AI demos. It was a production marketing system with the supporting infrastructure required to operate as a SaaS product.

AI became one capability inside a much larger system.

Specialized AI assistants for brand intelligence, strategy, content, and creative workflows sit alongside authentication, teams, permissions, subscriptions, credits, administration, analytics, and content management, plus integrations across social platforms, payment providers, AI providers, advertising, and analytics — all running on serverless infrastructure built for background processing and production scale.

AI marketing platform shown across surfaces

AI layer

Specialized AI assistants for brand intelligence, strategy, content, and creative workflows.

SaaS platform

Authentication, teams, permissions, subscriptions, credits, administration, analytics, and content management.

Serverless infrastructure

AWS Lambda, API Gateway, AWS SAM, isolated environments, background processing, and production deployment workflows.

From a simple proposition to a complete workflow.

The project started with a simple proposition: AI could help businesses create better marketing content. The finished platform turned that proposition into a complete workflow.

Stack & Services

Every discipline this build touched.

From product architecture and AI through platform engineering, business systems and integrations — the disciplines behind a production marketing platform.

Product

Product architecture
SaaS development
Workflow design

AI

OpenAI
AWS Bedrock
Specialized AI assistants
Image generation
Video generation

Platform

Next.js
TypeScript
MongoDB
AWS Lambda
API Gateway
AWS SAM
AWS Cognito

Business systems

Stripe
Subscriptions
Credit management
Teams
Permissions

Integrations

Social networks
Advertising
Analytics
Third-party APIs

Engineering

Background processing
Scheduled jobs
Error handling
Fallback providers
Production monitoring
The Result

The AI idea became
a product a business could actually run.

Brand context became persistent, AI became part of a workflow instead of an isolated model, long-running work became asynchronous, multiple AI providers could coexist, AI costs became part of the architecture, and the product became a real SaaS. The difficult part was never connecting an AI model — it was building the product around it: knowing what context the AI needed, what to do with its output, how to handle failures, how to manage long-running jobs, how to control usage, how to connect external systems, and how to support customers once they started paying for the product. We treated AI as a capability, not the product, and built the product that makes that capability useful.

10+

hrs saved / week

9+ tools

replaced by one workflow

60%

less time for marketing

10+ tasks

automated in one workflow

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